| Thank you for choosing Discount Bimini Tops. Below we have listed some of our frequently asked questions to make your shopping experience more convenient. |
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Q: I can’t find my manufacturer / model. What do I do?
A: Choose I DON’T KNOW / NOT LISTED from the “select a manufacturer” pull down list. It will bring up a size chart. You need to know the dimensions of what you need (width between mounting points being the most important!!)
Q: When will I receive my bimini top?
A: Generally, you can call or e-mail us to track an order. Also to get a better idea of when your item will ship, you may contact our customer service department before you place the order for current stock status and available quantity. Generally, all orders ship within 7-10 business days and arrive within 10-12 business days.
Q: I ordered the wrong size / color…what do I do?
A: Call customer service ASAP so we can see if we’re able to fix the mistake.
Q: Can I pay for expedited shipping?
A: All bimini tops are made to order. The product will leave the warehouse within 7-10 business days and is shipped UPS ground.
Q: What does the warranty cover?
A: The materials and workmanship are guaranteed to be free of defects at time of manufacture. The warranty does cover normal wear. The cover must be properly installed, utilized and maintained. If there is a defect, we will repair or replace (at our discretion) the cover free of charge provided the customer prepays freight to and from the factory. See our Shipping / Tracking & Warranty Info page.
Q: Is a signature required for delivery?
A: A signature may be required for American Express customers if your order is shipped to an address other than the billing address.
Q: I live in Canada / Hawaii / Alaska. How do I order if your checkout page doesn't give me the option?
A: For customers who live in Canada, Hawaii or Alaska, you must contact customer service by phone or e-mail. Canadian customers will have to call our local phone number (760) 268-0747. Free shipping does not apply to these customers.
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