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Ordering & Shipping:
Our products usually arrive to you within one to two weeks depending your geographical location. If a product is on back order you will be informed either by phone or email.
Our products are shipped by UPS ground service.
Once you have selected the items you want to purchase and you are ready to place your order. We offer a four-step ordering process:
Step 1: Shopping Basket
The shopping basket contains all the items you selected while shopping. During this step, you can add, delete, and change item quantities.
Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for any gift recipients.
Step 3: Review Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order.
Step 4: Order Confirmation
A final confirmation summary of your order appears along with the contact information for Customer Service in case you need assistance.
Tracking & Billing:
Your credit card will be billed at the time your order enters the order process in our office or is sent to a vendor for factory-direct shipment. You will be sent an e-mail notification on your shipment with your UPS Tracking number when it leaves our warehouse. You can then enter your tracking number into our system at UPS.com to get a updated scheldule of your delivery. Please allow up to 7 - 10 business days to receive your tracking number.
Shipping:
You should expect to receive delivery within 10-14 business days in the 48 contiguous states unless otherwise noted. Please remember weekends and holidays for shipping purposes. Some months we may be very busy and it may take a little longer to get out your order. We will do everything in our power to get it out as fast as we can. Please allow one day for processing your order paperwork.
Canceling an Order:
To cancel your order, contact us using the information provided you on your purchase receipt. Please include your order number, name, billing address, and items ordered. We'll acknowledge your request upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder. There will be a 10% cancellation fee for paperwork and card fees if we are able to stop the shipment.
Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 20% of your order total if we are able to cancel your order. You must have a RGA number to send it back.
Returns:
If returning a item please contact us via email regarding why. A RGA# must be given to you that must be to put on the outside of the box or the shipment back to us will be rejected at the warehouse. Please note that if there was no defect in the item you will have to pay for shipping cost along with a 25% re-stocking fee. Please make sure it is in the original condition and packaging or it will also be subject to a 25% re-packing fee.
Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition you will have to pay for all shipping cost along with being subject to a 25% re-stocking fee. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. A Return Goods Authorization Number will be issued so that you may return your product. Warranties that fall outside of our 30 day policy will be repaired or replaced (at its discretion) FREE of CHARGE provided that the customer prepays freight to and from our factory.
All special orders and Sunbrella biminis are non-refundable. If for some reason there is a problem with the quality of your special order or Sunbrella boat cover, every effort will be made to modify your product to suit your needs.
Discount Bimini Tops cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.
When You Receive Your Order:
Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used. All Returns must be made within 30 days of receipt of your item.
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